Thank you for visiting the MCE Technologies website. We hope that you are able to locate the computer storage solutions and accessories you are looking for. If not, you may contact our Sales Department by telephone at 1-800-5000-MAC, 1-800-500-0622, or 714-674-0800 or by fax at 714-674-0832.

Our regular business hours are Monday through Friday 9:00am-5:00pm PST. Same-day shipping cutoff time for in-stock items is 12:00pm PST.

The mailing address of our corporate headquarters is:

MCE Technologies, LLC
361 Oak Place, Suite L
Brea, California 92821
USA

General product information: info@mcetech.com
Sales questions: sales@mcetech.com
Technical support questions: support@mcetech.com
Corporate web site: http://www.mcetech.com

Secure transactions for this website are done via store.mcetech.com who use a Thawte certificate to ensure secure transmission of your information.

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COPYRIGHT

All materials appearing anywhere on the MCE Technologies website are protected by worldwide copyright laws and treaty provisions. The copyright on such materials is held by MCE Technologies or by the original creator of the materials. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means other than as described by MCE Technologies or with prior written permission by MCE Technologies. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on the MCE Technologies web site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

CREDIT CARDS

MCE Technologies accepts Visa, MasterCard, American Express and Discover cards for payment. There is no surcharge for using your credit card to make purchases with MCE Technologies. Please be sure to provide your exact billing address and telephone number - that is, the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon processing your order.

MONEY ORDERS, CASHIER'S CHECKS, COMPANY CHECKS, AND PERSONAL CHECKS

MCE Technologies accepts money orders, cashier's checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier's check. For personal and company checks, please allow up to 15 banking days after receipt for clearance of funds before the order is processed. MCE Technologies cannot guarantee the availability of a product by the time funds clear or payment is received.

We will charge a $25 fee on all returned checks. Please see the full instructions below on how to pay using one of these methods.

Instructions for paying by cashier's check/money order

Please call MCE Technologies by telephone during business hours to place an order you wish to pay for by cashier's check or money order.

Send payment made payable to MCE Technologies to:

MCE Technologies
Online Order Processing
361 Oak Place, Suite L
Brea, CA 92821
Product will be shipped when the check clears.

Note: Be sure to write the order number provided at the time of ordering on the cashier's check or money order. We also suggest sending the payment to MCE Technologies by Federal Express, UPS, etc. to track shipment more efficiently. Do not send payment using Saturday delivery.

SHIPPING POLICY

MCE Technologies will ship your product to you by the best method available for your specific needs. Domestic orders have the option of Overnight Shipping (next business day delivery), 2-Day Shipping (second business day delivery), 3-Day Shipping (third business day delivery) or Ground Shipping (4-5 business day delivery). Shipping charges are automatically calculated for you when placing an order. Total shipping charges are calculated based on the total weight of all items in your order.

Same Day Shipping: If you place your order by 2:00 p.m. PST Mon - Fri, and the product is in stock, your order will be shipped that day. Shipments are always subject to stock availability.

International shipments may incur an import tax by the destination country's Customs agency as well as other fees by the courier including, but not limited to, clearing and brokerage fees, which are separate and apart from any shipping fees charged by MCE Technologies and which generally require payment to the courier at the time of delivery. Please contact your local Customs agency for questions regarding duties and taxes.

A $25.00 handling fee will be charged for any shipment that is refused by the recipient at the time of delivery.

Note: MCE Technologies cannot deliver to a P.O. Box. You must provide a street address in your Ship To address.

BACKORDERS

If an item is listed, but no order button or a Backorder button appears, then the product is out of stock and not available for shipment. You can send an email to MCE Technologies requesting availability information.

If your order is not in stock it will be placed on backorder and shipped when the item is available.

RETURN POLICY

If your non-MCE Technologies, non-Apple product becomes defective within the first thirty (30) days after the invoice date, you may return it for replacement, subject to manufacturer restrictions. All non-defective returns are subject to a restocking fee of no less than 15% of the retail cost of the item. Before returning any item, you must contact our returns department by phone or via email within thirty days of your invoice date for a Return Merchandise Authorization (RMA) number. After thirty days from the invoice date, you must contact the manufacturer directly for warranty-related issues.

There are no returns of software.

There are no returns of new computers or other products manufactured by Apple Computer, including, but not limited to MacBook, MacBook Pro, Mac Pro, PowerBook, iBook, Power Mac, iMac and iPod.

No returns, of any type, will be accepted without an RMA number.

MCE Technologies will offer a refund or replacement on hardware subject to the terms noted below.

All new MCE Technologies-branded hard drives and optical drives purchased directly from MCE Technologies may be returned for a refund within 30-days of the purchase date.

In order to receive full credit, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit.

There will be a $35.00 re-box fee for products returned in a damaged box.

All items being returned must be received in our warehouse within 20 business days (four calendar weeks) of receipt of your RMA number and return instructions. Any discrepancies could result in a delay or complete forfeiture of your credit.

All non-defective returns for credit or exchange are subject to a 15% restocking fee, and must be completed within 30 days of the invoice date.

REPLACEMENT POLICY

All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. Extended warranties are sometimes offered directly through the manufacturer; please contact them if you are interested in purchasing an extended warranty.

Although we at MCE Technologies are confident in the quality of the products we sell, on rare occasions, a defective product does get through. If you have received a defective product please contact our returns department within 30 days of the purchase date via email: rma@mcetech.com to request a replacement.

Please refer to the following information when requesting a replacement: (refer to your invoice)

1. Invoice Number
   
2. Invoice Date
   
3. Name as it appears in the Bill To section of the invoice
   

Please refer to the following instructions when sending your original item back:

1. All items must be in original condition with all packing material, manuals, software, and registration card(s).
   
2. Remember to include a photocopy of your original invoice.
   
3. You must write your RMA number on the outside of the package.
   
4. Return your package to the address listed below. You must send your package via UPS, Federal Express, or other delivery service with tracking information. (Don?t send your package(s) via the U.S. Mail unless you insure and can track the package.)
   
5. All shipping and handling must be prepaid by the customer.
   

Return Address:
MCE Technologies
RMA Dept.attn: (RMA number)
361 Oak Place, Suite L
Brea, CA 92821

Note: The original item(s) must be received by our warehouse within 20 business days (four calendar weeks) of the issuance of an RMA number. Any discrepancies could result in a delay or complete forfeiture of your credit.

TECHNICAL SUPPORT

We offer free technical support for MCE Technologies products in the U.S. by telephone at 714.674.0800. You can also receive support for MCE Technologies products via email at support@mcetech.com.

All support and warranty-related issues for non-MCE Technologies products are handled directly by the manufacturer of these products. Please refer to the manufacturer's documentation for further details.

SALES TAX

MCE Technologies is based in California and only orders shipped within the state of California will be taxed 8.25%. Customers placing international orders are responsible for any duties, taxes and other fees incurred upon delivery of product. Any duties, taxes or fees not paid by the customer at the time of delivery and charged to MCE Technologies will be separately charged to the customer and paid using the credit card on file for the customer.